Important Patient Information

Code of Ethics

• We always strive to provide the highest quality services to our clients/patients while meeting the highest professional and ethical standards possible.   

• We provide home medical equipment and services in a prompt and reliable manner, ensuring that the equipment and services are safe and meet the client/patient’s health care needs.   

• We do not discriminate, either regarding clients/patients or employees, on the basis of any characteristic prohibited by law.  

• We conduct our business professionally and ethically, and set up mechanisms to prevent fraud.  

• We apply the highest standards of integrity in our advertising, marketing, and billing practices.  

• We treat our clients/patients with respect, support their freedom of choice, and ensure that they are aware of their rights and responsibilities.  

• We offer to instruct each patient/client and/or caregiver in the correct operation of the equipment and or the proper use of their medications.  

• We protect the confidential nature of client/patient health care records.  

• We provide the appropriate insurance coverage for employees.  

• We screen staff via several means, including professional reference checks, before offering employment. Those members of our pharmacy team that are not employees are having background checks done by the organization they are coming from (these are usually pharmacy interns in their final year of pharmacy school and are having their background checks done by Northeastern University).  

• All pharmacists and technicians working for us are licensed by the state of Massachusetts and are required by law to complete continuing education credits for renewal of said licenses each year. By ensuring that our staff are licensed we are also ensuring that they have achieved the required education. We provide employee orientation and provide in-service presentations to ensure that staff skills are current.  

• We comply with all relevant federal, state, and local laws and regulations, as well as the requirements of federal, state, and private-payer health care programs and accreditation agencies.